Shipping & Returns

Delivery

Delivery of items purchased at rostore.co will be carried out via an international courier company and delivered in Europe approximately 2 to 7 working days and rest of the world 5-21 working days. Delivery is free for orders over €20.00 in Europe and over €35.00 in The United States and Canada and rest of the world €45.00.

Your order will be delivered to the address supplied when the order is placed.

Flat-rate charges apply to shipping costs, according to destination.

The prices in euros are displayed inclusive of all taxes, excluding the cost of shipping.

Standard delivery: €2.50 (2-7 working days + processing time)

FREE DELIVERY on orders over €20.00

The prices in euros are displayed excluding tax. Customs taxes and formalities are the exclusive responsibility of the Customer.

Standard delivery: €8.00 (7-21 working days + processing time)

FREE DELIVERY on orders over €35.00

The prices in euros are displayed excluding tax. Customs taxes and formalities are the exclusive responsibility of the Customer. The Customer therefore undertakes to check to see whether it is possible to import the ordered products to the country of delivery.

Standard delivery: €8.00 (7-21 working days + processing time)

FREE DELIVERY on orders over €45.00

Returns

In order for us to offer the best service possible, we kindly ask you to notify us by writing hello@rostore.co should you wish to return and/or refund any purchased item(s).

Items may be returned within 28 days of receipt. Subject to stock availability, we can exchange items that are returned to us within the aforementioned timeframe.

Refunds will be issued via the original payment method. For customers are to bear the costs incurred when returning an item. Rō cannot accept responsibility or compensate such costs.

The return of defected items will only be accepted if the item(s) was/were faulty upon receipt. The final decision will ultimately be decided by a member of our team. Items deemed as subject to fair wear will not be accepted as faulty. With that being said, Rō will endeavour to ensure such situations are avoided.

Should you wish to exchange an item and we are, for whatever reason, unable to do so, you will be contacted by a member of our team before receiving a full refund to the value of the item(s) at the time of purchase.

Returns will only be accepted provided all items in question are returned in new, unused condition, in original packaging, with all tags attached. Worn items will not be accepted. Socks returned without their original box/packaging will not be accepted. Should you receive an item without original tags, please notify us via E-mail upon day of receipt. We strongly advise all customers to check garments thoroughly upon receipt before removing any attached tags and before disposing of any original packaging.

The Product(s) must be returned in its (their) original inner and outer packaging, to the following address:

Ro ltd.

Pulkveza Brieza iela 7/A405

LV1010

Riga

Latvia