In order for us to offer the best service possible, we kindly ask you to notify us by writing firstname.lastname@example.org should you wish to return and/or refund any purchased item(s).
Items may be returned within 28 days of receipt. Subject to stock availability, we can exchange items that are returned to us within the aforementioned timeframe.
Refunds will be issued via the original payment method. For customers are to bear the costs incurred when returning an item. Rō cannot accept responsibility or compensate such costs.
The return of defected items will only be accepted if the item(s) was/were faulty upon receipt. The final decision will ultimately be decided by a member of our team. Items deemed as subject to fair wear will not be accepted as faulty. With that being said, Rō will endeavour to ensure such situations are avoided.
Should you wish to exchange an item and we are, for whatever reason, unable to do so, you will be contacted by a member of our team before receiving a full refund to the value of the item(s) at the time of purchase.
Returns will only be accepted provided all items in question are returned in new, unused condition, in original packaging, with all tags attached. Worn items will not be accepted. Socks returned without their original box/packaging will not be accepted. Should you receive an item without original tags, please notify us via E-mail upon day of receipt. We strongly advise all customers to check garments thoroughly upon receipt before removing any attached tags and before disposing of any original packaging.
The Product(s) must be returned in its (their) original inner and outer packaging, to the following address:
Pulkveza Brieza iela 7/A405