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This privacy policy will explain how our company uses the personal data we collect from you when you use our website.
Ro ltd. company number – 43603083993, Brivibas Boulevard 37, Jelgava, LV-3004, Latvia.
What data do we collect?
The personal data that Rō processes is that which you provide to us when you conclude an order and purchase goods, and that which we collect as you browse or use the services offered on rostore.co. Rō can then collect data about you, for example, personal details such as name and surname, shipping address and billing address, browsing data and your purchase habits.
You will provide some or all of the following information to us when you contact us, purchase goods from our shops or our website, request services offered by us in our shops, register a customer account with us, use one of our Apps and/or sign up for newsletters and other marketing activities.
How do we collect your data?
- Contact information (such as your name, birthday, nationality, email address, postal address, telephone number and any other personal data) that you provide by completing forms on the Website, including if you subscribe to our newsletter and register and create an account on the Website;
- Details of any transactions made by you;
- Personal data that may be contained in communications you send to us, for example to report a problem or to submit queries, concerns or comments regarding the Website or its content;
- Information from surveys that we may, from time to time, conduct on the Website for research purposes, if you choose to respond to, or participate in, them;
- Credit/debit card information; and
- Personal information collected from third parties, such as data that you agree to share with us on publicly accessible social networks (e.g., Facebook, Instagram, etc.) and/or that we may collect from other publicly accessible databases.
You directly provide our company with most of the data we collect. We collect data and process data when you:
- Register online or place an order for any of our products or services.
- Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
- Use or view our website via your browser’s cookies.
Technical Data – includes:
- your Internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website or read our emails;
- information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page, mobile applications traffic data, weblogs and other communication data ;
- if you use a mobile device to access our website, emails or one of our Apps, the type of mobile device you use, a unique device identifier (for example, your device’s IMEI number, the MAC address of the device’s wireless network interface, or the mobile phone number used by the device), mobile network information, your mobile operating system, the type of mobile browser you use, time zone settings);
Other – We may also receive information from third parties we work closely with such as online fashion retail platforms, delivery services, credit reference agencies and fraud prevention agencies.
How will we use your data?
Data protection law in Latvia allows us to collect, use, store and transfer personal information if we have one or more of the following purposes for doing so:
- To fulfill a contract with you; or
- Where necessary to comply with a legal or regulatory obligation; or
- Where necessary for our legitimate interests (or those of a third party) provided your interests and fundamental rights do not override these interests); or
- For other reasons where you have expressly consented to those purposes.
Below are the ways we will use your personal data for our legitimate interests and/or to fulfill a contract with you or the business you represent (it being in our legitimate interests to process the personal data of employees and other representatives of our corporate customers and suppliers, to the minimum extent necessary to facilitate performance of that business contract):
- Processing your order, including taking payment, supplying products and any after sales services such as cancellations and returns;
- identify verification and credit checking;
- keeping you updated on the progress of your order, we will usually communicate with you about your order by email, but we or our couriers may also contact you by phone;
- where you have registered with us, processing and administering your account;
- processing information required for competition, promotion or survey entries by you;
- allowing you to participate in interactive features of our service if you choose to do so;
- analysing sales to help us understand and improve our business;
- administration, analysis and assessment of our website, emails and their performance, to understand and develop our business and for the improvement and optimisation of our website, emails and any Apps; and
- as part of our efforts to keep our website safe and secure.
If you agree, Our Company will share your data with our partner companies so that they may offer you their products and services.
- MailChimp, to deliver our newsletters. We also gather statistics around e-mail opening and clicks to help us monitor and improve our newsletters. MailChimp’s privacy policy is here.
- Google to analyze the behaviour of our visitors as well as to host our website, databases, and related assets and services. Google’s privacy policy is here. For the purpose of customising and continually optimising our pages, we use Google Analytics, a web analytics service provided by Google Inc. (https://www.google.com/intl/en/about/) (1600 Amphitheater Parkway, Mountain View, CA 94043, USA, hereinafter: “Google”). In this context, pseudonymised usage profiles are created and cookies (see section 4) are used.
When we process your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.
How do we store your data?
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
We will take all reasonable precautions necessary to protect your personal information from misuse, interference and loss, and unauthorised access, modification or disclosure. The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Some of the recipients referred to above are located in or process personal data outside of your country. The level of data protection in another country may not be equivalent to that in your country. However, we only transfer your personal data to countries where the EU Commission has decided that they have an adequate level of data protection or we take measures to ensure that (i) the data is only transferred with your express consent or (ii) all recipients provide an adequate level of data protection. We do this for example by entering into appropriate data transfer agreements based on Standard Contractual Clauses (2010/87/EC and/or 2004/915/EC).
Marketing
Our company would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.
If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop our company from contacting you for marketing purposes or giving your data to other members of Rō.
If you no longer wish to be contacted for marketing purposes, please click here or write us an email: hello@rostore.co.
If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop our company from contacting you for marketing purposes or giving your data to other members of Rō.
If you no longer wish to be contacted for marketing purposes, please write us at hello@rostore.co.
What are your data protection rights?
Our company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request our company for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that our company correct any information you believe is inaccurate. You also have the right to request our company to complete the information you believe is incomplete.
The right to erasure – You have the right to request that our company erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that our company restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our company’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that our company transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:
Call us at: +37126184956
Or write to us: hello@rostore.co
Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology
For further information, visit allaboutcookies.org.
How do we use cookies?
Our company uses cookies in a range of ways to improve your experience on our website, including:
- Keeping you signed in
- Understanding how you use our website
- Understanding which Affiliates have helped us reach out to new customers, or have promoted our products on their websites
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
- Functionality – Our company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
- Advertising – Our company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
How to manage cookies?
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites
Rō website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy
Our company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 6 January 2020.
How to contact us?
If you have any questions about our company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: hello@rostore.co
Call us: +37126184956
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that our company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.